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APQC - Airline

Airline organizations around the world depend on a customized and systematic approach to processes used across every airline and airport globally. An industry built on customer service and safety, better processes ensure better customer experience with safer transportation leading to increased efficiency, while also helping to attract and retain staff. Vital to the inner workings of the airline industry, exemplary processes strength partnerships both in air and on the ground, which creates a system focused on excellent customer service, employee retention, and lower costs to the entire airline industry. 

However, the benefits of leveraging Mavim & APQC extend far beyond reducing cost or increasing efficiency:

  • By creating a common language to measure and evaluate every process in a business, Mavim provides senior management with an effective way to manage performance for such distinctly different processes such as customer service, HR, airline employees, and fleet management.
  • Minimizing process variation is particularly important for the airline industry, where every airline deploys a different process. The inherent variation in these processes makes it difficult to achieve consistent standards of customer experience. The Mavim software can help identify best practices and where current process execution deviates from the norm.
  • With the choice of hundreds of airlines, both customers and potential employees alike have the choice to choose an airline that represents the customer and employee standards many have grown to expect. While practices within each airline are similar, the lack of common process across each can lead to timely delays and disruptions, costly customer services mistakes and fixes, and a loss of employees. But what about the ability to maintain and produce similar processes across each airline, such as Pandemic health regulations, which leads to a more effective and cohesive approach across the entire industry? Mavim provides a common language to understand differences in processes and make informed choices about which approach is the best.

Demonstration video: APQC - Airline

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