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APQC - Consumer Electronics

The consumer electronics industries are faced with the constant need to develop and moderate the electronics that consumers are buying. Moreover, companies who produce electronics like mobile phones or computers, facing a demand from consumers who expect improvements in areas such as battery life, storage, and design enhancements. As such, there are processes that must be defined so that each department within an organization understands the needs of the consumer, as well as the capabilities of the developer and manufacturer. By doing this, it is more cost-effective across all departments within an organization. 

However, the benefits of leveraging Mavim & APQC extend far beyond reducing cost or increasing efficiency: 

  • By creating a common language to measure and evaluate every process in a business, Mavim provides senior management with an effective way to manage performance for such distinctly different processes such as customer service, sales, development and manufacturing, and IT.

  • Minimizing process variation is important for the consumer electronics industry because every part of an organization deploys a different process. The inherent variation in these processes makes it difficult to achieve consistent standards of customer experience. The Mavim software can help identify best practices and where current process execution deviates from the norm.
  • WWith infinite choices for consumers of whom they will support in the consumer electronics industry, a standardized approach has become essential to the success of the industry. While process and practice may appear similar within different organizations, the lack of common practice can lead to timely delays and disruptions with the supply change and lead to increased costs to improve on these mistakes.

Demonstration video: APQC - Consumer Electronics

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