APQC - Telecommunications
As telecom companies have evolved and grown over the years, so have their products and services, which has resulted in a greater need for standardization and an enhanced understanding of business processes to achieve process optimization. It is important for stakeholders to understand how processes are optimized for efficiency and to deliver a faster time to value without going over budget during technology driven transformations. Moreover, it allows for customer experience to improve as the as-is model becomes the to-be model through the consolidation of core business processes.
However, the benefits of leveraging Mavim & APQC extend far beyond reducing cost or increasing efficiency:
- By creating a common language to measure and evaluate every process in a business, Mavim provides senior management with an effective way to manage performance for such distinctly different processes such as customer service, accounting, sales and IT professionals.
- Minimizing process variation is particularly important for the telecommunication industry, where every part of an organization deploys a different process. The inherent variation in these processes makes it difficult to achieve consistent standards of customer experience from front-facing service reps to back-facing IT professionals. The Mavim software can help identify best practices and where current process execution deviates from the norm.
- With infinite choices for consumers, a standardized approach has become essential to the success of the industry. Not only does this improve application management and product development, but it also ensures to stakeholders that there is greater financial efficiency which occurs through eliminating gaps in processes and an improvement in quality, product and time to market.