Outside of customer service expectations with utility industries, internal processes must also be regulated to ensure that the entire organization is able to meet these demands. From customer services representatives who take initial calls, to service providers who are responsible for delivery and maintenance, to the backend which must understand what regulations are currently being set, one way of working is essential to the success of the utility industry. Mavim provides a common language to understand differences in processes and make informed choices about which approach is the best.
Managing the delivery of utilities to consumers in an on-time and at-cost manner is crucial for utility companies. Defining the processes involved in ensuring the success of this allows for the organization to meet the demands of current and future energy requirements. The Mavim software and APQC Framework can help identify best practices and where current process execution deviates from the norm. Check out the Utilities APQC Frameworks below.