In a book entitled, “The Power of Business Process Improvement,” Susan Page offers ten simple steps to help you create your own business process blueprint.
- Develop a Process Inventory—The first step is making an inventory of all your processes. While it may seem facile to take this step (maybe you think you know all the processes already), the assembly of a visual list helps you to begin thinking about process prioritization.
- Establish the Foundation—Step two helps you to develop the scope. In the same way that you would develop a plan before beginning a home improvement project, a business process blueprint needs boundaries to be established. The scope definition document establishes process boundaries (where a process begins and ends) and provides basic information about a given process.
- Draw the Blueprint—Creating the blueprint involves understanding where the handoffs between departments occur. The step has you apply the information from the preceding step by illustrating what department or individual is responsible for what part of the process from beginning to end.
- Estimate Time and Cost—Before setting goals for process improvement, it is crucial to have a baseline measurement. How long do processes take and cost your organization right now? This step defines the parameters that will be used to set improvement targets.
- Verify the Process Blueprint—At this point, it is valuable to get feedback from the appropriate colleagues to make sure that your newly created blueprint reflects reality. This step also helps to establish stakeholder support.
- Apply Improvement Techniques—Establish an organized approach to improving business processes by using methods such as: eliminating bureaucracy, evaluating value-added activities, eliminating redundancy, simplifying process reports and forms, reducing cycle time, and applying automation. By carefully applying such improvement techniques to each process, you will ensure that all of your processes deliver business value.
- Create Internal Controls and Metrics—The next step is designed to help you track your progress. Establishing internal controls helps create tools to increase the effectiveness, efficiency, and adaptability of the business process. Business processes, like many other things, are subject to human error, which is why it is critical to establish internal metrics and automate the process as much as possible.
- Do a Trial Run—In the same way that a 30-day free trial is designed to give you a taste without requiring a larger investment, establishing a trial run for your newly designed business processes will help resolve bugs and ensure that the resulting process meets your needs before you overthrow the previous way of operating.
- Implement the Change—At this stage, the newly designed processes are rolled out. This step requires you to communicate the right information to the right people. Without this step, the new process is almost guaranteed to fail.
- Drive Continuous Improvement—This is the maintenance phase. Hopefully the new processes have been successfully implemented. The last phase is about establishing a new mindset that considers business process improvement to be an ongoing phenomenon that requires continual evaluation to ensure continued effectiveness and efficiency for the organization.
Have you ever successfully mapped a Business Process Blueprint?