Know Your Customer: How Banks & Financial Institutions Can Reduce Waste & Improve Business Outcomes
Know Your Customer: How Banks & Financial Institutions Can Reduce Waste & Improve Business Outcomes
October 11, 2022 4 min read
BPM, BUSINESS TRANSFORMATION, CUSTOMER EXPERIENCE, FINANCIAL SERVICES

Banks and Financial Institutions are no strangers to risk and compliance regulations.

Balancing Operational Excellence And Customer Value In BPO
Balancing Operational Excellence And Customer Value In BPO
October 11, 2022 5 min read
BUSINESS PROCESS OUTSOURCING, CUSTOMER EXPERIENCE, OPERATIONAL EXCELLENCE, Shared Services

It’s perhaps surprising that BPO—Business Process Outsourcing—only became a thing in the 90s.

4 Ways To Improve Your Shared-Service Model And Business Process Overhaul
4 Ways To Improve Your Shared-Service Model And Business Process Overhaul
October 11, 2022 4 min read
BUSINESS PROCESS OUTSOURCING, CUSTOMER EXPERIENCE, OPERATIONAL EXCELLENCE, Shared Services

Shared-service models aren’t just all the rage with enterprises and mid-sized companies.