
Know Your Customer: How Banks & Financial Institutions Can Reduce Waste & Improve Business Outcomes
October 11, 2022
4 min read
BPM, BUSINESS TRANSFORMATION, CUSTOMER EXPERIENCE, FINANCIAL SERVICES
Banks and Financial Institutions are no strangers to risk and compliance regulations.

Balancing Operational Excellence And Customer Value In BPO
October 11, 2022
5 min read
BUSINESS PROCESS OUTSOURCING, CUSTOMER EXPERIENCE, OPERATIONAL EXCELLENCE, Shared Services
It’s perhaps surprising that BPO—Business Process Outsourcing—only became a thing in the 90s.

4 Ways To Improve Your Shared-Service Model And Business Process Overhaul
October 11, 2022
4 min read
BUSINESS PROCESS OUTSOURCING, CUSTOMER EXPERIENCE, OPERATIONAL EXCELLENCE, Shared Services
Shared-service models aren’t just all the rage with enterprises and mid-sized companies.