The Gartner BTPM Summit 2016 heralded the shift that is taking over the business world: transformation. Countless studies have illustrated the alarmingly high failure rates of major transformation projects (upwards of 70%) and research organizations like Gartner are scrambling to offer a sustainable solution to clients that invest millions in their services. In reaction to the needs of their client base, the former Gartner Business Process Management Summit was re-named the Gartner Business Transformation and Process Management Summit, a name that reflects the shift from strictly business processes to total business transformation. Referencing Gartner’s change in focus, panelist Eric Sluis (former CIO of Achmea) noted, “that’s really the game, because business process management just brings you to more efficiency or more effective processes, but I think that complete enterprises need to be transformed.” Mavim sponsored the Gartner Business Transformation and Process Management Summit for the first time precisely because of this change. Process management is an undeniably critical part of total business transformation, but the shift in the market, brought on by disruptors indicates that more needs to be done. Major change initiatives don’t fail only because of an immaturity of process management, but for a diverse number of reasons including but not limited to a lack of connection between the Business and IT (aka a failure to see IT in its role of supporting, not opposing, the business), as well as the inability to translate strategy into consequential project execution. As a sponsor, Mavim was not only there to meet with analysts and attendees that share our vision, but also to get feedback from the market. To that end, Mavim did market research* that lead to some surprising results. Participants were asked to rate the following well-known aspects of business transformation on a five point scale of how essential they are the ultimate success of a transformation initiative.
- A business process blueprint
- A best-practice transformation methodology
- Business Consultancy
- Communication tools or methods that enable end-user adoption
- Live project status and dashboarding
- One software package that supports all the above-mentioned elements