Balancing Operational Excellence And Customer Value In BPO
Balancing Operational Excellence And Customer Value In BPO
October 11, 2022 5 min read
BUSINESS PROCESS OUTSOURCING, CUSTOMER EXPERIENCE, OPERATIONAL EXCELLENCE, Shared Services

It’s perhaps surprising that BPO—Business Process Outsourcing—only became a thing in the 90s.

4 Ways To Improve Your Shared-Service Model And Business Process Overhaul
4 Ways To Improve Your Shared-Service Model And Business Process Overhaul
October 11, 2022 4 min read
BUSINESS PROCESS OUTSOURCING, CUSTOMER EXPERIENCE, OPERATIONAL EXCELLENCE, Shared Services

Shared-service models aren’t just all the rage with enterprises and mid-sized companies.