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Chapter 7 - From Silo to System: An Integrated Approach to Transformation

Enterprise Architecture

Enterprise Architecture is an approach for capturing complex knowledge about organizations. Traditional approaches range from broad, enterprise-wide based to particular, aimed at capturing and visualizing the knowledge of specific domains such as processes, applications, information & technology. As a discipline, the focus of enterprise architecture is shifting towards becoming more holistic, necessitating the use of comprehensive modeling tools that allow for the analysis and optimization of business strategy, operational models, business processes, tasks and activities, information flows, applications, and technology infrastructure.

Business Process Management

Business process management (BPM) is a discipline aimed at coordinating the behavior of systems, people, and information in order to achieve a business outcome. Various methods can be used to model, analyze, improve and optimize business processes. The success metric for traditional BPM is operational efficiency which is made possible through standardization and automation. However, the future of BPM will require improvisation, flexibility, and innovation in order to deliver an increasingly customer-centric experience. Future-oriented BPM will require the support of technology that facilitates multi-schema and multi-modeling techniques that empowers employees to service customers by doing the right thing at the right time.

Project Portfolio Management

Project portfolio management (PPM) calls for the centralized management of an organization’s processes, people, and technologies in order to analyze the existing and/or future proposed projects. The primary goal of PPM leaders is to execute upon key projects in order to deliver maximum business value as defined by a company’s strategic goals. The future of PPM will shift from IT-driven to business-driven, which will require the support of business-friendly technology. Future PPM also requires a stronger connection between strategy and execution, which will ensure that greater impact is made with the innovation budget.

Governance, Risk, and Compliance

Governance, risk, and compliance (GRC) is a management practice that encompasses the rich disciplines of strategic governance, enterprise risk management and corporate compliance. These practices enable organizations to achieve strategic goals while protecting stakeholder value, while simultaneously ensuring that an organization operates within legal and ethical boundaries. However, according to Gartner, the primary obstacle facing risk management professionals in the upcoming three years is a lack of effective, enterprise-wide collaboration. Because powerful GRC strategies span the entire organization, the supporting technology much be friendly to the business user, as well as capable of providing a full set of risk management functionalities.

Application Portfolio Management

Application Portfolio Management is a discipline that aims to capture the characteristics of an organization’s application landscape in order to evaluate their value to the organization based upon current and anticipated business needs. Previously, application portfolios were created to house the characteristics of relatively slow-changing applications. However, today’s world requires application leaders to be able to do more with less resources, while delivering functionalities that support new business initiatives in an agile fashion. Transforming the IT department into a responsive whole that supports the business requires more than traditional application portfolio management offers – it requires gaining insight not only into the characteristics of the applications themselves but the connection that the applications have to the people that use them and the business processes they support.

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