If your organizational workflow is experiencing some hiccups, don't fret. Process mining can shine a light on the problem.
Process mining is essential to enterprise process management. It’s a technology that brings data to life and shows decision makers where a process begins, what it does throughout its life, and concludes with a comprehensive log that can be used to measure success. With these real-time insights, process mining applications enable enterprise legacy companies to modernize and improve their ability to adapt.
Despite the benefits process mining affords both brand new startups and established corporations, there has been some confusion over whether it provides the same value as process intelligence. While both have similar properties, each technology brings something unique to the table, which can make them complementary elements of your business process management methods strategy.
Process Intelligence vs. Process Mining
To understand the differences between these two business process management methods, it's first important to understand their similarities. Both technologies strive to help business managers make better, more data-driven decisions. Both also use KPIs and other metrics to determine the what and how of a business's processes.
So, yes, from a distance it's easy to see why they might look like overlapping, redundant tools. However, this understanding overlooks the key purposes behind each one and, therefore, misses out on what makes each valuable in its own right.
Let's start with process intelligence (aka business intelligence), which focuses on a business’s overall performance. Process intelligence helps managers see which parts of the organization are operating well and which can be improved. Its purpose is to monitor and report on operations, helping companies develop new business opportunities and ensuring that current strategies are still aligned with their goals.
What process intelligence is not designed for, however, is to dig deep into individual processes to discover any problems and, more importantly, find the causes of those problems. That job is for process mining.
While process intelligence can tell you what went wrong, process mining is what you turn to when you want to understand why. Process mining does exactly what its name suggests: It mines every process, creating an operating model for each and providing deep insight into its performance. When a problem arises, a root cause analysis is performed to help business managers understand why the problem occurred and what to do to fix it.
Fixing problems is not process mining’s only purpose. The operational models created through process mining can help companies figure out better ways to get things done and even tell them which processes are right for handing off to automation.
Process mining and process intelligence are not two sides of the same coin. For companies looking to make tangible improvements to their inner workings, process mining is a crucial tool, regardless of whether process intelligence is already in place. Use them in tandem to be your most effective.
Are you in need of enterprise process management guidance? Contact us today to learn more.