In an era marked by change, transformation needs to be pragmatic: the change needs to actually work. It starts with process transparency, and can, through a bottom-up transformation approach, lead to continuous improvement.

In the case of TriFinance, the operating model is the core. We are dramatically improving the way we work together and the way we make decisions. It’s not about technology-driven interaction, but about real co-creation. It’s not about control, but about empowerment.