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Online Training

Mavim offers practical and theoretical training via the Mavim Academy

ITIL®is a well-established framework of best practice in IT service management that is used by organizations all around the world and has been developed due to an increasing dependence on IT within organizations in orders to meet and achieve their corporate goals and business needs. As a result, organizations require a reliable, successful, effective and high quality IT service.

ITIL® will enable you utilize and implement IT service and capabilities to provide and maximize value within your organization. By adopting the method and service within ITIL, you will increase productivity, optimize costs and improve customer experience.

ITIL® 4 Foundation Certification
This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards. Students who have earned a certification in ITIL v3 Foundation or above can also take the course to transfer over to ITIL 4.
ITIL® Service Strategy (SS)
The objective of this ITIL SS course is to help students to fully understand the role that IT services play in pursuing business and customer-related objectives.
ITIL® Service Design
This course focuses on the design of essential IT services. It covers the entire ITIL Service Design (SD) module, providing the architectures, processes, policies and documentation that will enable you to design services which fully meet the needs of your organization or program.
ITIL® Operational Support & Analysis (OSA)
This course will provide you with a solid understanding of the principles of ITIL OSA, its processes and other aspects within the ITIL Capability Stream that make it ideal for IT service management (ITSM) professionals.
ITIL® Release, Control & Validation (RCV)
Release, Control and Validation (RCV) focuses on the practical application of RCV practices in order to enable change management, service asset and configuration management, release and deployment management, knowledge management, request fulfillment, service validation and testing.
ITIL® Managing Across the Lifecycle (MALC)
The purpose of this course is to give candidates the skills to support an organization’s service delivery processes by bridging the service lifecycle stages.
ITIL® Service Operation (SO)
The ITIL Service Operation (SO) module shows students how to ensure that the strategy requirements defined in the Service Design (SD) stage and moved into a live environment during the Service Transition (ST) stage are successfully delivered. The SO stage usually involves addressing and repairing any service failures, fulfilling user requests and carrying out routine maintenance and operational tasks.
ITIL® Planning, Protection and Optimization (PPO)
This course will provide you with a good understanding of the principles of the Planning, Protection and Optimization module, as well as its processes and other aspects within the ITIL Capability Stream.
ITIL® Continual Service Improvement (CSI)
The purpose of this course is to help you gain a detailed understanding of industry practices in IT Service Management (ITSM), including continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.
ITIL® Service Transition (ST)
The purpose of this course is to help you gain a detailed understanding of industry practices in IT service management (ITSM), as documented in the ITIL Service Transition (ST) publication.
ITIL® Service Offerings and Agreements (SOA)
This course will provide you with a solid understanding of the ITIL SOA module’s principles and processes, as well as other aspects within the capability stream.
ITIL® Expert Certification Suite
Become a certified ITIL Expert with this fully accredited suite of online training courses from Good e-Learning, the experts in IT Service Management training.
ITIL® Lifecycle Stream Certification Suite
This package focuses on the ITIL Lifecycle Stream and provides everything needed to prepare for, take and pass the associated ITIL exams. The modules included cover the high-level management aspects of ITIL, with an emphasis on responsibilities, roles, relationships and implementation.
ITIL® Capability Stream Certification Suite
This package focuses on the modules of the ITIL Capability Stream and provides everything needed to prepare for, take and pass the associated ITIL exams. These intermediate topics look at key ITIL process activities, as well as their execution and use throughout the ITIL Service Lifecycle. The package is an excellent choice for anyone working with the implementation of ITSM at ground level.

IT4IT™, ArchiMate® and TOGAF® are registered trademarks of The Open Group.

More information and subscription
Would you like to have more information? Or do you want to subscribe to a training? Contact us via training@mavim.com 

This course is conducted and delivered by Good e-Learning who is an ATC Provider with The Open Group, and certified by Mavim.

 

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