customer journey

Insurance group DELA aims to ensure that everyone can afford an honourable funeral. Founded in 1937, DELA has now grown into an organization with more than 4 million active members across the Netherlands, Germany, and Belgium. Over the years, the ...

Customer centricity is more than a passing trend. The empowerment that digitalization offers consumers has increased the demands upon businesses, and that demand will only continue to grow. With big investments made in customer experience strategi...