operational excellence

Shared-service models aren’t just all the rage with enterprises and mid-sized companies. Count government agencies and nonprofits among the organizations experimenting with shared services and the benefits they afford. Still, some wonder how t...

It’s perhaps surprising that BPO—Business Process Outsourcing—only became a thing in the 90s. Because the principle addresses one of the oldest laws of economics: the Law of Comparative Advantage. First outlined in 1815 by David Riccardo, it...