In this session, John Robinson from JM Family (Southeast Toyota Distributors) shares his firsthand experience with a massive IT transformation program. In conversation with Jean-Jacques Vossen, CEO of Mavim, John will share how they are replacing a 50-year-old mainframe system with Dynamics 365. A transformation project designed to improve business agility and provide exceptional value to their customers by keeping up with the pace of business.
Step-by-step, John will show you their approach: from capturing current processes to designing detailed future workflows. You'll understand why building a comprehensive "digital twin" of their operations was essential. This structured process management doesn't just document change, it actively drives it.
You'll see how how JM Family uses Mavim to manage D365 changes, integrate with Azure DevOps, and use process mining to find hidden opportunities. John will also share his vision for how AI will support end-users and prevent mistakes.
Session Highlights:
☑️ The approach JM Family used to secure stakeholder buy-in by capturing current processes first.
☑️ Impact of a single source of truth on accelerating their program by 30-40%, resulting in time and budget savings.
☑️ Differences between process documentation (digital twin) and development workflow (such as Azure DevOps).
☑️ Value of process mining for comparing intended designs with user behavior and finding improvements.
