Business Process for Dynamics 365 TechTalk series
Join us for an exclusive deep-dive series where you will learn to transform the Microsoft Business Process Catalog into a high-performance engine for Dynamics 365. This series explores how to establish a 'Process-First' foundation in Mavim, creating the essential architectural blueprint required to scale Dynamics 365 deployments, optimize business value, and prepare for the next generation of AI and Agentic workflows.
What is the Microsoft Business Process Catalog in Mavim TechTalk Series?
The Microsoft x Mavim TechTalk Series is a strategic collaboration designed for Certified Partners, Dynamics 365 End Customers, and Microsoft Field Sellers and Technical Teams. This series provides a comprehensive framework for driving process-led transformations, ensuring that
implementations remain aligned with Microsoft standard functionality to reduce complexity and technical debt.
Using Mavim as the central design hub for the Microsoft Business Process Catalog, the agenda covers the entire business transformation
lifecycle: from initial strategy and "Agentic Design" for AI, to role-focused excellence for project managers and sellers.
Live Sessions
Starting in April, these sessions will recur every Thursday. Please note that as this is a live post, the schedule is subject to change; we recommend checking back regularly for the latest updates on session dates and times.
Every Thursday at 7 AM Pacific
Morning session for Europe, Middle East, and Africa.
TechTalk Video Library: Previous On-Demand Sessions
Want to catch up or level up your skills? Dive straight into our full library of previous sessions on-demand below!
| Date | Session Title | Speakers | Topics |
|---|---|---|---|
| ▶ Watch On-Demand Duration: 62 minutes | Introduction to the Microsoft Business Process Catalog in Mavim | Rachel Profitt - Principal Program Manager, Microsoft Mandi Toves - Senior Program Manager, Microsoft Lennard van Leuven - Value Engineer, Mavim Leo Salomons - Head of Value Engineers USA, Mavim |
This TechTalk introduces the Microsoft Business Process Catalog through the lens of Mavim, establishing a shared foundation for how partners understand business processes at the start of an implementation. You will learn how the catalog is structured across levels, how business processes and objectives work together, and why this structure matters for scope alignment and planning. The session includes a guided walkthrough in Mavim to demonstrate how partners can explore, navigate, and use the catalog as a baseline for customer engagements. |
| ▶ Watch On-Demand Duration: 66 minutes | The Microsoft Business Process Catalog in Azure DevOps | Rachel Profitt - Principal Program Manager, Microsoft Mandi Toves - Senior Program Manager, Microsoft |
This Tech Talk shows how to use the Microsoft Business Process Catalog in Azure DevOps to plan and deliver implementations by mapping process levels to work items, importing the catalog as a project starting point, and using this structure to define scope, organize work, and keep full traceability. |
| ▶ Watch On-Demand Duration: 37 minutes | Using the Objectives Hierarchy in the Microsoft Business Process Catalog | Rachel Profitt - Principal Program Manager, Microsoft Mandi Toves - Senior Program Manager, Microsoft |
In this TechTalk, we break down the objectives hierarchy and show how it connects Azure DevOps and Mavim to real business outcomes. Learn how objectives, program increments, and sprint goals tie back to business processes - and why starting with objectives keeps delivery focused and on track. Discover how to maintain visibility across planning and execution while ensuring every decision supports the outcomes that matter most. |
| ▶ Watch On-Demand Duration: 68 minutes | Using the Catalog Hierachy in the Business Process Catalog | Rachel Profitt - Principal Program Manager, Microsoft Lennard van Leuven - Value Engineer, Mavim |
Take a deeper dive into how the Business Process Catalog hierarchy supports implementation planning and solution design across Azure DevOps and Mavim. Learn how process levels help define scope, guide fit-gap analysis, and extend the catalog to meet customer-specific needs. Discover how partners can layer in their industry expertise while staying aligned to Microsoft’s recommended process framework. |
| ▶ Watch On-Demand Duration: 57 minutes | Using the Deliverables Hierarchy and Delivery Plan in Microsoft Business Process Catalog | Rachel Profitt - Principal Program Manager, Microsoft Mandi Toves - Senior Program Manager, Microsoft Leo Salomons - Head of Value Engineers USA, Mavim |
This TechTalk provides a practical deep dive into using the Deliverables Tree and Delivery Plan within the Microsoft Business Process Catalog to move from business process design to execution. It explains how structured deliverables and work item types translate processes into actionable work, and how the Delivery Plan sequences that work using a Success by Design–aligned framework. Together, these concepts help partners drive consistent, scalable implementations with clear governance and execution guidance. |
| ▶ Watch On-Demand Duration: 47 minutes | Transforming Business Processes with an Agentic Mindset for Customer Engagement Apps | Rachel Profitt - Principal Program Manager, Microsoft Joe Thomas - Sr. FastTrack Solution Architect, Microsoft Leo Salomons - Head of Value Engineers USA, Mavim |
In this TechTalk we explain how to adopt an agentic mindset in D365 Customer Engagement. Discover how to move from fragmented workflows to scalable, end-to-end processes that combine human expertise with AI agents. See real examples in customer service, sales, and field service, and learn a practical framework to identify where AI adds real value. You’ll also explore the four stages of agentic maturity and how to measure success in productivity, quality, adoption, and ROI. |
Roadmap: From Strategy to Operational Excellence
The Tech Talk series follows the complete D365 project lifecycle, aligned with the Microsoft Success by Design framework, ensuring a seamless transition from initial strategic intent to a fully optimized, AI-ready operational environment.
Strategy & Scope
- + Defining Business Objectives
- + Process Selection & Scope
Design & Fit-Gap
- + Standardizing for AI & Agents
- + Refining the Catalog
Build & Execution
- + Design to Delivery Sync
- + End-to-End Traceability
Go-Live & Optimization
- + User Adoption & Training
- + Continuous Improvement
FAQ's
What are the Microsoft x Mavim TechTalks?
What are the Microsoft x Mavim TechTalks?
The Microsoft x Mavim TechTalks are a collaborative, tactical webinar series designed to help organizations bridge the gap between business process management (BPM) and operational execution. Each episode features enterprise architects and Microsoft FastTrack experts demonstrating how to leverage Mavim to accelerate digital transformation, cloud migrations, and process mining initiatives within the Microsoft ecosystem.
Who should attend these TechTalk sessions?
Who should attend these TechTalk sessions?
This series is specifically built for Process Managers, Business Analysts, Enterprise Architects, and Operations Leaders who want to move beyond static layout design and drive actual operational efficiency. Whether you are currently planning a Microsoft Dynamics 365 implementation or optimizing existing workflows, these technical walkthroughs provide actionable, data-driven frameworks for your team.
What specific topics are covered in this TechTalk series?
What specific topics are covered in this TechTalk series?
The series transitions from foundational process mapping to advanced AI execution across the entire Microsoft ecosystem. Key blocks cover anchoring the Microsoft Business Process Catalog within Azure DevOps work hierarchies, migrating to an "Agentic Mindset" for AI agents (spanning Customer Engagement, Finance & Operations, and Azure/Fabric), and establishing role-focused frameworks for project managers using dashboards, sprints, and backlogs.
Are the TechTalk sessions free to watch on-demand?
Are the TechTalk sessions free to watch on-demand?
Yes, all episodes of the TechTalk series are fully unlocked and available for on-demand streaming in the repository table above. You can register for upcoming live sessions to participate in the interactive Q&A or browse the archive to access specific documentation, slides, and tactical key takeaways.
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