Summary
Many organizations have documented processes, but use them mainly for audit and compliance. In this session Steven explains how Speedy built a business process management capability during its Microsoft Dynamics 365 implementation. You will learn how they structured a process framework using APQC, enabled governance, and used Power BI to measure adoption. The result is a clear baseline that supports continuous improvement and organizational change.
Speakers
video Chapters
01:00 Starting BPM capability during D365 rollout
07:03 Building a process framework with APQC
13:05 Why Speedy selected Mavim
23:40 Using PowerBI to meausure adoption
In partnership with 
Processes Exist Only for Compliance Purposes
Speedy had documented processes in place, but they were mainly designed to meet regulatory and safety audits. These static documents did not help improve operations or guide employees in daily work. Traditional approaches like static documentation, siloed knowledge, and minimal governance resulted in limited usability and no structured way to improve or manage processes across the organization.
Transformation Requires Structured Process Capability Now
The implementation of Microsoft Dynamics 365 created pressure to formalize process management. Without a clear BPM capability, the risk of failure increased significantly. At the same time, Speedy launched a strategy to double profit within three years, making process alignment, standardization, and adoption critical for execution.
Shift From Static Documentation to Continuous Improvement
Speedy moved from maintaining processes for audit purposes to treating them as a core operational system. Processes became visual, owned, and regularly reviewed with defined governance. The focus shifted toward measurement, prediction, and continuous improvement, supported by accountability and executive alignment. This approach embeds processes into daily operations rather than keeping them as isolated documentation.
Adoption Becomes Visible Through Integrated Data Insights
Speedy combined process data with HR data and Power BI to track adoption monthly across roles and departments. This allows the organization to see exactly who is using which processes and where engagement is lacking. With around 600 processes documented in two years, Speedy created a measurable baseline and can now actively manage adoption in a way that static tools cannot support.