Summary
Dynamics 365 implementations often fail because business processes and IT decisions are not aligned. This webinar explains how IG&H applies a process‑driven IT transformation approach, using business processes as the backbone for ERP implementations. Viewers learn how this approach increases project speed, improves alignment, and creates a foundation for long‑term process excellence.
Jason Jacobs Senior Lead Process Excellence, IG&H
video Chapters
01:35 Business & IT Alignment in ERP Projects
04:36 Process-driven IT Transformation explained
13:38 AS-IS, TO-BE and fit-gap analysis approach
22:36 From process to build using Azure DevOps
In partnership with 
ERP Projects Drift Away From Business
Traditional Dynamics 365 implementations often become IT‑centric, leaving business teams disengaged. Requirements are captured late, processes remain implicit, and gaps are fixed through adoption and change budgets after go‑live. Manual documentation, siloed workshops, and static diagrams fail to create shared understanding, increasing cost and frustration across the project.
Standard Software Demands Process Clarity
Boards increasingly mandate standard Dynamics 365 configurations with minimal customization. Without a clear understanding of current processes, this directive blocks informed design decisions. Legacy customizations, overlapping systems, and compliance requirements amplify risk. Delaying process alignment pushes complexity downstream, where fixes are slower, more expensive, and harder to govern.
Processes Become The Implementation Backbone
The approach shifts ERP implementations from solution‑first thinking to process‑first design. AS‑IS processes are mapped just deep enough to expose constraints, bottlenecks, and required customizations. TO‑BE processes are then aligned with standard Dynamics 365 capabilities, supported by fit‑gap analysis and prioritized improvements, keeping business ownership central throughout the project.
Traceability From Process To Build
By linking processes directly to requirements and Azure DevOps items, IG&H enables end‑to‑end traceability. Requirements flow into epics, features, user stories, and test cases, all connected back to business processes. Clients used this structure to demonstrate audit readiness and compliance, showing coverage from process to approved testing during certification reviews.