DRIVE 2026

Driving ERP Adoption Success with BPC and Mavim

How do you keep Dynamics 365 process documentation accurate when tools, AI, and business operations keep changing?

Key takeaways of this session:
  • ✔ Learn how to keep Dynamics 365 processes up to date using living documentation.
  • ✔ Gain control through clear business ownership and process governance.
  • ✔ Prepare your process model for AI with structured, versioned repositories.
duration 35 minutes
who is this webinar for IT Directors, ERP Program Managers, D365 Solution Architects, Process Managers, Enterprise Architects, Implementation Partners
Summary
Organizations running Dynamics 365 struggle with outdated process documentation stored in static files and disconnected tools. This webinar shows how combining the Microsoft Business Process Catalog (BPC) with Mavim creates a living, visual process repository that stays aligned with system updates. You’ll learn how this approach improves governance, supports implementation and operations, and enables business ownership - while preparing process documentation for AI-driven ways of working.
Speakers
 
Mads Bender Business Consultant, Cittros 
video Chapters
02:30  Static documentation problem
04:55  Visual process repository value
07:35  Ownership and governance shift
22:15  Living documentation and AI impact
In partnership with Logo Cittros

 

From Static Files to Living Processes

 An overview of how to manage Dynamics 365 processes as a living, governed repository instead of relying on static documentation. 

solutions
Static Documentation Blocks Progress

Many organizations still rely on documents, Excel files, or partner‑owned blueprints to describe their Dynamics 365 processes. These artifacts become outdated quickly due to frequent system updates and changing business needs. As a result, documentation is ignored, used only for audits, and disconnected from daily work, training, and decision‑making across the organization.

problem-solving
Change Demands Immediate Action

Dynamics 365 updates multiple times per year, while AI agents and automation increasingly influence how work is executed. Static process documentation cannot keep pace with this speed of change. Without a living structure, organizations risk losing control over governance, adoption, and AI usage, making process transparency and ownership more critical than ever.


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Processes Become Business Assets

The webinar introduces a shift from documenting processes once to managing them continuously. By combining the BPC with Mavim, processes become visual, interactive, and directly connected to Dynamics 365. This enables teams to navigate processes, understand system behavior, and update documentation as part of daily operations instead of treating it as a one‑off deliverable.

not-equal
Processes Power Dynamics 365

Mavim connects process models directly with Dynamics 365 and the BPC, allowing users to move between system guidance and process context. This approach supports governance through structure, versioning, and ownership while remaining usable across the full application lifecycle - from design and operations to training and onboarding - without replacing existing implementation tools.

“You cannot believe your process documentation is set.
It can be old tomorrow.”

FAQ's

What is meant by living process documentation in Dynamics 365?

Living process documentation refers to continuously updated process models that reflect current system behavior, business decisions, and configurations. Instead of static documents, processes are visual, searchable, and connected to Dynamics 365, allowing organizations to maintain governance as changes occur.

What is the Microsoft Business Process Catalog and how is it used?

The Microsoft Business Process Catalog is a standardized library of end‑to‑end business processes defined by Microsoft for Dynamics 365 implementations. It structures processes across multiple levels, from high‑level business capabilities to detailed application and user interactions. In combination with Mavim, these processes are modeled, visualized, and connected to strategy, roles, systems, and performance metrics, creating a single, navigable view of how the organization operates and how Dynamics 365 supports execution.

Why is business ownership critical for process management?

When partners fully own documentation, organizations treat it as external and rarely use it. The webinar explains that real value comes when internal teams own, update, and govern their processes, supported - but not replaced - by partners and tools.

How does this approach support AI and future automation?

AI relies on structured, consistent knowledge. By maintaining clear process structures, versioning, and unique identifiers, organizations create a foundation for AI agents, prompts, and governance. The webinar highlights that without this structure, AI adoption becomes risky and difficult to control.