MLC is the consultancy firm in the field of Customer Excellence. 

Together with the customer, we ensure an optimal Customer Experience and a customer-driven organization by setting up customer journeys and continuously improving the processes in the organization. Our approach ensures that everyone within your organization can really contribute to improving customer-to-customer processes and exceeding customer expectations. Result: loyal, enthusiastic customers and employees! 

We help companies achieve Customer Excellence. Bringing the passion for the customer to life, that is what we want. In our vision, the voice of the customer touches your entire organization. The MLC-Customer Excellence model shows what you need as an organization to get this done. 

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Bart Dassen

Alliance Manager | Mavim