Client was lacking insights to design and realize their new business operating model
The Global Terminals Operator has a series of terminals to support both shipping lines and inland service networks. They are working to change their business operating model in order to become an end to end logistics company. However, changing the business operating model requires specific insight into the current way of working. Functional disciplines across the organization need to align and collaborate in order to deliver one reliable result to the customer. Customers expect to be treated uniformly, regardless of which location or terminal they visit. This is currently not yet the case. The lack of one way of working has impact not only on the customer experience, but also on the operational costs. The time it takes to off-load each ship at the terminal is too long. Their edge is diminishing due to the higher operational costs than their competitors.